Terms and Conditions

1. Parties

1.1. This Agreement is between Arnold & Walker Event Services Ltd (‘Company’) trading as Arnold & Walker and the customer (‘Hirer’). The Company provides items for hire and sale including but not limited to tableware, serviceware, furniture, event and bar goods (‘Equipment’).

2. Contract

2.1. These Terms and Conditions are the Company’s standard hiring conditions.

2.2. The Agreement will start when the Company has confirmed the order for Equipment to the Hirer in writing.

3. Equipment

3.1. The Hirer is responsible for any liability howsoever arising directly or indirectly out of the use of the Equipment whilst on hire.

3.2. The Company does not accept responsibility for public liability in connection with any hire.

3.3. Equipment remains the property of the Company at all times.

3.4. The Company is not responsible for any injury or damage to persons or property arising from the use of the Equipment.

3.5. The Company will in no circumstance be liable for any direct, indirect or consequential loss, loss of profit, damage or extra costs incurred caused by negligence or other default in the use, performance, failure to deliver or collect or non-availability of the Equipment howsoever caused.

3.6. It is the Hirer’s responsibility to ensure that the Equipment is kept dry, undamaged and in a secure place until collected.

3.7. Risk in the Equipment passes to the Hirer immediately the Equipment leaves possession or control of the Company and will remain with the Hirer until the Equipment is returned to the Company. The Company does not insure the Equipment while it is with the Hirer.

3.8. The Hirer should return the Equipment undamaged and in good working order. The Hirer is responsible for all expenses, loss and/or damage arising from any breakdown of equipment due to negligence, misdirection and/or misuse of the Equipment and shall pay the Company the full replacement cost of any such Equipment.

3.9. The Company will endeavour to supply the specific items requested but reserves the right to substitute an appropriate alternative where necessary.

3.10.Capacities, dimensions, images and colours quoted or displayed are for indication only and the Hirer accepts these may vary from the actual Equipment.

3.11.Equipment must be returned in the original boxes or storage receptacle in which it was supplied.  Failure to return the correct receptacles will result in an additional charge.

3.12.Equipment must be ready for collection at the hire site in the containers it was supplied in. Failure to do this will result in an additional charge.  It is the responsibility of the Hirer to clear tables, replace Equipment in containers or otherwise get the Equipment ready for return.

3.13.Equipment must be placed in the correct storage containers for return.

3.14.The hire charge includes cleaning but the Hirer must ensure that the Equipment is cleared of excess food and liquid. Failure to do this will result in a cleaning charge.

4. Hire Period

4.1. The hire period is for up to 3 days (which includes the day of delivery and the day of collection) unless agreed otherwise.

4.2. The Hirer may not extend the hire period without prior permission from the Company. Additional days hire will be chargeable.

4.3. During the hire period, the Hirer is solely responsible for the Equipment and the Hirer is at all times responsible for insuring or safekeeping the Equipment until it is returned and accepted back into the possession of the Company.

5. Estimate and Quotation

5.1. The Company reserves the right to revise or withdraw any estimate or quotation prior to acceptance and all quotes are subject to the Equipment still being available at the time of confirmation.

6. Delivery and Collection

6.1. The Company may give an indication of delivery time usually morning or afternoon but these timings are indicative only and no guarantee is given to arrive at any specified time.

6.2. The Hirer will notify the Company of any issues regarding access to and from the hire site prior to delivery and collection and advise the Company of any restrictions relating to access.

6.3. Delivery and collection charges are based on easy access to a ground floor hire site unless agreed otherwise. If the hire site is not easy to access or not on the ground floor, additional charges are likely.

6.4. Delivery and collection charges allow for reasonable loading or unloading time depending on the Equipment hired. If the driver is unduly delayed by the Hirer, waiting time will be charged.

6.5. The Company’s employees may decline to deliver to or collect from any site should they have health and safety concerns or be exposed to possible contravention of traffic rules.

6.6. All deliveries and collections will be charged for, unless otherwise agreed in writing by the Company.

6.7. Equipment must be available for collection at the collection address on the last day of the hire unless otherwise agreed. The hire shall be deemed to be continuing until the equipment is made available to the Company or returned to its possession.

6.8. In the case of a late return of hired equipment on the part of the Hirer a charge will be made.

6.9. Extra expense incurred where repeat journeys have to be made due to the Hirer or the hire site being unavailable or the Equipment nor prepared for collection will be chargeable.

6.10. If the Hirer chooses to collect and return Equipment from the Company’s premises, the Hirer must ensure safe transportation facilities.

7. Inspection

7.1. When the Equipment on hire is delivered to the Hirer, the Hirer will inspect the Equipment. In the event of shortage or damage the Hirer will inform the Company at the time of delivery if practical or within 2 working hours of delivery.

7.2. Equipment will only be counted onsite at the time of delivery or collection at the specific request of the Hirer to the Company in advance and where it is practical to do so, in which case a named representative of the Hirer must be present to check the Equipment.

7.3. Equipment will be counted and checked on return to the Company’s premises and the Company’s decision as to loss and/or damage will be final.

7.4. Any goods returned which do not belong to the Company will be notified to the Hirer. Should they not be collected within 5 working days the Company reserves the right to dispose of them. Should the Hirer wish to have them returned this will be at the Hirer’s expense.

8. Equipment Deposit

8.1. The amount of deposit required against loss of or damage to the Equipment will be advised to the Hirer in writing at the time of confirmation.

8.2. If the Equipment is lost, damaged or not returned in good working order a charge will be made for the relevant items. On request, the Company will advise the loss or damage charge for each item hired prior to the hire.  Excess waiting charges, redelivery or recollection charges will be charged against the deposit.

8.3. The Company will advise the Hirer in writing of items lost, damaged or not returned in good working order.

8.4. For Hirers who do not have an account with the Company, the charge for lost or damaged items will be deducted from the Equipment deposit without further reference to the Hirer.

8.5. If the charge for lost or damaged items exceeds the Equipment deposit the Company will invoice the Hirer for lost or damaged goods and settlement must be made within 3 working days of the date of the invoice.

8.6. If the Hirer wishes to inspect damaged goods the Hirer must notify the Company in writing within 2 working days of the Hirer being informed of any such damage. Any such inspection will take place within a reasonable period at the Company’s premises unless otherwise agreed.

8.7. The Company will normally refund the Equipment deposit or part thereof within 5 working days of the end of the hire. The Equipment deposit will normally only be returned by the method by which payment was made.

8.8. Due to the high cost of processing, the Company will not automatically refund any deposit amount less than £3.00.

8.9. If for any reason the Company is unable to automatically refund any deposit or part thereof the Company will make at least 2 attempts to contact the Hirer.  If the Hirer does not respond within 28 days, the deposit or part thereof will not be refundable.

9. Cancellation

9.1. On confirmation of a hire, the Company may require either full payment or a booking deposit. If a booking deposit is required this will be lost in the event of cancellation of the booking.

9.2. Cancellation of a booking must be made in writing.

9.3  The Company understands that events change and will generally try to accommodate amendments up to the day before hire.

9.4  Cancellations of confirmed orders will generally incur a charge if made within 48 hours of the delivery date.  If the cancellation takes place after the order has been processed for delivery, generally no refund will be made.

10. Amendments

10.1.The Company will try to be flexible regarding amendments to confirmed orders. Any additional charges or amendment charges will be advised in writing at the time of amendment.

11. Payment

11.1.Payment terms will be confirmed at the time of booking.

11.2. If the agreed payment terms are not be adhered to the Company reserves the right to cancel the booking and withhold the deposit.

11.3. Payment details will be held for at least 1 month after the end of the Hire.