We take a deposit against breakages, damage or non-return. The amount depends on the size and type of order. If you have any losses, we will deduct the cost from the deposit and return the balance. If we get everything back safely, we will return the full deposit. We return the deposit by the same method as you paid, typically within 2 working days. You will find the loss charge for individual items on your quote or pro forma which we will send by email.